You and Saffron share responsibility for looking after your home and making repairs.
We are responsible for most repairs, but you are also responsible for some including:
We are responsible for:
These are general repairs reported to us by tenants, staff, non-executive directors and others. They include repairs like re-washering a tap and sticking doors. Most of these are done by appointment.
When you moved into your Saffron home, a Saffron representative will have given you a copy of the Saffron Tenancy Agreement. This will set out the rights and obligations that you and Saffron bear in relation to repairs to your home.
Where a repair is not considered normal wear and tear, there is likely to be a charge. This can happen if you, members of your household, or visitors have damaged the property, or in some other situations. In most cases, you will have to pay the charge before we carry out the repairs. If the repair is covered by Right to Repair legislation, or is in the home of a particularly vulnerable person, we will make arrangements for you to pay after the work has been carried out.
For more information please download our Recharge Booklet.