We are excited to share that we are launching a new phone, email and chat system this week.
How this benefits you:
- Better ways to connect: Whether you call us or use our online chat, our new system helps us respond more quickl
y and provide a smoother experience. - Improved service: Our team will have better tools to track your requests, meaning you won't have to repeat information as often.
- Making things easier: We’ve streamlined our phone menu, making it faster for you to reach the team you need.
- Listening to you: We’ll be adding new ways to hear your feedback so we can keep improving our services based on what matters to you.
We are going live on Thursday, 19th February. Phone lines will be open as normal from 8.45am.
As our team gets used to the new system, things may take slightly longer than usual. Please bear with us during this short transition - we are working hard to ensure everything is set up perfectly so we can continue to support you as quickly and efficiently as possible.
Contact us
We can be contacted in a number of ways and are here to help. Our 24-hour telephone line is available to handle all enquiries, including emergency repairs. We look forward to hearing from you.
Get involved
We are passionate about tenants and residents being involved in our work to help shape our services so they are high quality and reliable. Find out more about how to have your say and be part of making a difference at Saffron.
Make a complaint
It is really important to us that we hear what you have to say, whether it is because we have not got something right, you want to let us know that we have done a good job, or you just want to give us some general feedback.
TLF Research calls
You may receive a call from a company called TLF Research, asking about your experiences with Saffron. We are working with TLF Research to assess how well social housing landlords are doing at providing good quality homes and services.
Find out more
Tenant Support & Wellbeing Service
If you are struggling and need to talk to someone, the Tenant Support & Wellbeing Service offers free, confidential advice around the clock.
Find out more
Accessibility
We are committed to improving the accessibility of all our communication. Read about the tools we have available to support you if you have additional needs.
Rent Advice
We have a range of support services to help if you are in debt. We offer advice, and links to a number of organisations that provide professional help.
Health and Safety
Keep your home safe and hazard free.
Read about potential fire risk, electrical, gas and other safety information.
Decarbonisation scheme facts
Learn more about the Decarbonisation scheme and how homes are selected for energy-efficient upgrades.
Find out more
Latest news
Keep up to date with all our latest news including partnerships, developments, and community projects.
Work for us
Find out what it is like to be part of the Saffron Team and the jobs we currently have available.
My Saffron portal
With My Saffron you can view your rent balance, make payments and much more, find out about the benefits of the portal today.
Our vision
We want Saffron to be known for Inspiring Communities, Inspiring Innovation and for being an Inspiring Organisation. At the heart of our strategy is working side by side with tenants and communities to improve homes and services.
Find out more