Do more online
We are constantly trying to evolve the services we offer and also enable our tenants to reach us in the most convenient ways.
Are your contact details up to date?
We are continuing to work towards offering more of our services digitally. If you are not sure that we have your up-to-date email address, please email info@saffronhousing.co.uk so we can update our records.
Tenant portal
We have our tenant portal ‘My Saffron’ which allows you to pay your rent, and view your balance and transaction history. You can also amend your personal details when you need to, raise an enquiry and receive updates over a secure link which has advantages over sending an email.
You can send in an enquiry via the portal or by calling or emailing our Customer Contact Centre.
You also have access to information and resources such as our Tenant Support & Wellbeing Service.
The portal is a quick and easy way to find out important information and carry out tasks relating to your tenancy.
You can sign up right now by following the instructions below.
To register/re-register you will need the following details:
- Email address
- Date of birth
- National Insurance Number
You can access the online tenant portal by clicking the below:
How to guide
To help you to navigate the site, we have created a short ‘how to guide’ video. You can watch it here.
If you have any questions or issues with the portal, please contact us via info@saffronhousing.co.uk or call 01508 532000.
Help us improve our digital services
We want to make it easier for you to access the information and services you need from us through your computer, tablet or mobile phone.
This may include helping you to:
- find information about your home
- answer queries about your tenancy
- manage your rent account
- report a repair or check your appointment
If you’re interested in sharing your ideas and providing feedback on our digital plans please email info@saffronhousing.co.uk
