Do more online

Do more online

We are constantly trying to evolve the services we offer and also enable our tenants to reach us in the most convenient ways.

Are your contact details up to date?

We are continuing to work towards offering more of our services digitally. If you are not sure that we have your up-to-date email address, please email so we can update our records.

‘My Saffron’ tenant portal 

Our tenant portal ‘My Saffron’ has lots of benefits which you can access 24/7.

You can pay your rent, view your balance and transaction history and view your responsive repairs (live and completed). You can also amend your personal details when you need to, raise an enquiry and receive updates over a secure link which has advantages over sending an email.

You can send in an enquiry via the portal or by calling or emailing our Customer Contact Centre.

You also have access to information and resources such as our Tenant Support & Wellbeing Service.

The portal is a quick and easy way to find out important information and carry out tasks relating to your tenancy.

You can sign up right now by following the instructions below.

To register/re-register you will need the following details:

  • Email address
  • Date of birth
  • National Insurance Number

You can access the online tenant portal by clicking below:




How to guide

To help you to navigate the site, we have created a short ‘how to guide’ video. You can watch it here.

If you have any questions or issues with the portal, please contact us via or call 01508 532000.

Help us improve our digital services

We want to make it easier for you to access the information and services you need from us through your computer, tablet or mobile phone.

This may include helping you to:

  • find information about your home
  • answer queries about your tenancy
  • manage your rent account
  • report a repair or check your appointment

If you’re interested in sharing your ideas and providing feedback on our digital plans please email

Saffron Accreditation