Our services

Although restrictions have eased, we are committed to keeping our tenants and staff as safe as we possibly can and are therefore encouraging our staff to continue to wear face coverings and appropriate PPE when entering your home.

We would we be grateful if you could also wear a face covering, if you feel comfortable in doing so, and maintain a distance of 2 metres from our staff.

We will not be making any changes to the services we are currently offering. Our core services are:

  • Planned maintenance – inside and outside your home
  • Surveys – Total Property Management (TPM)
  • Routine responsive repairs
  • Mutual Exchanges
  • Lettings
  • Neighbourhood, Income, Wellbeing and Specialist services – estate and health & safety inspections, and home visits (where it is safe to do so)
  • Contact Care

The other services we are continuing to offer are:

  • Emergency repairs as well as essential compliance testing/servicing relating to gas boilers and electrical, legionella and fire.
  • Empty properties – carrying out essential work on our empty properties to bring them back into use as quickly as possible.
  • Grounds maintenance 

Covid 19 – What to expect when we carry out a repair in your home

It is really important our tenants and our staff continue to adhere to the social distancing measures in place so we keep each other as safe as we possibly can.

Click on the below image to find out more about what we expect from you when we visit your home and what you can expect from us.


We constantly review advice from the Government, and while we hope there will be no further restrictions imposed, if the number of coronavirus cases rise significantly locally, we will prioritise safety and our ability to maintain an essential service. This continues to be a challenging time and we appreciate your cooperation and patience.

For further information about our repairs please see the ‘changes to our services’ section.

If you have any questions, you can continue to contact us in the usual way by emailing or calling 01508 532000.

We have also introduced a free and confidential Tenant Support & Wellbeing Service which has lots of help and advice. Find out more here.

Frequently Asked Questions

Please see the below information, which includes a number of frequently asked questions. As the situation changes and develops we will continue to update this page and our Facebook page here.

Concerns about paying your rent

We understand there may be concerns about affordability due to the pandemic.

If you have any questions about your account or would like any support, please speak to our Income Team on 01508 532000 or via

General advice

Please ensure you continue to practice good hygiene by washing your hands frequently, and follow the advice given by the NHS here.

You can also find out more about the coronavirus pandemic on the Government’s website here.

Changes to our services

Changes to our services

Changes to our services : Find out more

The Saffron app makes it easier than ever for tenants to talk to us about any issue relating to their property.

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