Changes to our complaints process

Published: 17th January 2022

To improve our service to tenants we have put in place a new complaints process. Some of the changes include:

  • Stage 1 complaints will now be assigned to a member of our Complaints Team. The team will liaise with the tenant and work with relevant Saffron colleagues to agree a resolution.
  • We have also set up a new dedicated complaints email address for tenants which is

By centralising the complaints process we will be able to deliver a consistent level of service to our tenants and improve customer satisfaction. For more information please, visit our website here or email