Find out more about your charges below
Your Charges
You will receive a letter notifying you of the 2025-2026 charges between Wednesday 19th February and Friday 28th February 2025.
If you rent a :
- garage you are charged weekly, and the 2025-2026 charges have increased by 2.7% (September CPI+1%).
- parking bay, garage plot or garden plot you are charged annually, and the 2025-2026 charges have increased by 2.7% (September CPI+1%).
- home you are charged a weekly rent, and the 2025-2026 rent has increased by 2.7% (September CPI+1%). You may also be charged service charges and/or a personal charges.
If you are a Homeowner:
- Shared Owners and HOLD property owners are charged a monthly rent is increasing as per the terms of your lease. You may also be charged a service charges and/or a personal charges.
- Leaseholders and Equity Share property owners are charged annually for service charges and/or personal charges.
- Freeholders who receive services from Saffron Housing Trust are charged annually for the estate charge.
Service Charges/Personal Charges
- Service charges are an amount charged for communal or shared services to a building, scheme, estate, or surrounding area and are usually Housing Benefit/Universal credit eligible.
- Personal charges are for services provided to your individual property for things such as heating your individual home or for wellbeing services in our independent community living schemes. These charges are not Housing Benefit/Universal credit eligible.
Should you have any questions that are not answered in the frequently asked questions below, or if you are unsure whether this information is relevant to you, please call 01508 532000, or email:
• For payment or account enquires please email: incometeam@saffronhousing.co.uk
• For enquires about the service charges or personal charges please email: rentandservicecharges@saffronhousing.co.uk
Debt advice
If you are struggling with debt, there are a number of organisations that provide professional help and advice. These independent agencies can provide impartial advice at no cost.
Your local council may also be able to support you.
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Citizens Advice
A network of charities that offers legal, money, consumer, and other advice.
Call: 03 444 111444
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Debtline
Offers free, confidential, and independent advice to help people deal with their debt problems and regain control of their finances.
Freephone: 0808 808 4000 -
StepChange Debt Charity
A national charity (formerly the Consumer Credit Counselling Service, or CCCS) that provides free debt advice. They can provide a debt management plan (DMP) free of charge.
Freephone: 0800 138 1111
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Money Helper
Helps people manage their money through their own free and impartial advice service. Money Helper also works in partnership with other organisations to help people make the most of their money.
Freephone: 0800 138 7777
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Future Projects
Offers debt and money advice for independent living, along with many other areas of support.
They currently operate from 5 sites across Norfolk with several teams delivering services and support directly in the communities and places they are needed most.