Neighbourhood Officers

Our Neighbourhood Officers:  

• Help manage tenancies, from moving in to moving out, and mutual exchanges. 
• Work closely with other partner agencies such as local councils and the police on things like tackling Anti-Social Behaviour.
• Check gardens and communal areas are well maintained. 
• Make sure fire safety and health and safety in all communal areas is maintained. 
• Help refer you and sign post you to supporting agencies to assist with mental health and wellbeing, help with paying your bills and support to manage your tenancy and home.
• Deal with any safeguarding issues for our most vulnerable tenants.
• Carry out tenancy audits.

If you need to speak to your Neighbourhood Officer, call us on 01508 532000, providing as much information as possible so that our Neighbourhood Officers can respond in the best way to your enquiry.

Tenancy Audits

This is a home inspection carried out by a Neighbourhood Officer to check the information we hold on who is living in the property is accurate and up to date.

During the visit we will ask to see photo ID (such as a passport or driving license) from anyone living in the home over the age of 18. This is to comply with Law and to help us identify housing fraud. Please have this ready where you can before the visit.

During the visit we may ask to take some photographs of your home.

The Tenancy Audit, which lasts around 20-30 minutes, will do a number of things:

• Help with future planning of services that meet tenants needs
• Identify any people who may need to be re-housed if there are too many or too few people living in a property
• Uncover any fraud
• Signpost people to other services that are available
• Identify any issues with the condition of the property