Damp, condensation, or mould issues in your home can be a real issue. It can occur in many different forms and for many different reasons.
We have some advice about mould and condensation in your home via our Damp and Mould Help Sheet at the bottom of the page.
If you have concerns about damp and mould, it is important to let us know by emailing info@saffronhousing.co.uk or calling 01508 532000.
We will then:
- Work together to resolve the issue and may request photographs of the affected areas.
- Any work that we are responsible for will be identified and rectified.
Our response to the Regulator of Social Housing’s Letter to CEOs of large registered providers, regarding damp and mould
The Regulator of Social Housing wrote to large registered providers on 22nd November 2022, requesting completion of a survey on how we were tackling damp and mould in our residents’ homes. A summary of our response to that survey on 16th December 2022 can be read by clicking here.
Damp and Mould Policy
Our Damp and Mould Policy was reviewed by our Service Quality Committee and by Saffron’s Board in March, and can be accessed on our Reports and policies page by clicking here
In October 2021, the Housing Ombudsman Service published a Spotlight Report on Damp and Mould which shared examples of good practice along with 26 recommendations for improvements that all landlords could make.
Following this, and the inquest into the death of Awab Ishak, the Housing Ombudsman Service wrote an open letter to all member landlords encouraging them to complete a self-assessment against the report to review the recommendations and see where improvements could be made. You can view our self-assessment, and progress against the recommendations by clicking below.
If you need the above information in a different format such as an accessible PDF or braille, email info@saffronhousing.co.uk or call 01508 532000.
We also offer INTRAN, which provides interpreting and translation services for people who are deaf, hard of hearing or who do not have English as a first language. To arrange support with INTRAN please contact a member of the Customer Contact Team on 01508 532000 or at info@saffronhousing.co.uk. Find out more by clicking here.