As promised in our message on Tuesday 3rd October, we are writing to update you following a meeting held with Tenant Groups, Tenant Board members and representatives, regarding our recent communication on service charges. We wanted to update tenants and residents on what is happening next.
We heard feedback about the impact of the recent letters, heard significant concerns and have started a review into exactly what we did wrong and what we need to do to put this right.
We are committed to building an organisation that improves your experience of Saffron and this is an example of a clear failure to do this, for which we are truly sorry.
We are meeting as a Board on Monday 16th October and will update you further, once we have concluded these discussions, by Wednesday 18th October.
We would also like to remind tenants that there is no need to take any action at this time, in respect of the letters issued.
Who can help me if I have concerns?
If you have a query about service charges, please email rentsandservicecharges@saffronhousing.co.uk or call 01508 532000.
If you live on a supported housing scheme, you can speak to your Wellbeing Coordinator.
We also have a free and completely confidential Tenant Support and Wellbeing Service to help and support tenants. The service is available 24/7 with specialist advisors on hand.
For more information, click here or call 0330 094 5593.
We will update you following our review by Wednesday 18th October, and once again we are very sorry about what has happened and the distress that we have caused.
Regards
Kim Newman - Chair
James Francis - CEO