Some changes to our Neighbourhood Officer patches have been made with immediate effect. These changes have been made due to Housing Officers being on leave, secondment and to accommodate an additional resource within our team. Changing patches is a common practice to help Housing Teams remain responsive to organisational goals and tenant needs. Effective handovers will ensure that this change is beneficial for all stakeholders.
As part of ensuring that we deliver a positive tenant experience, please be assured that when undergoing a patch change, our Neighbourhood Officers complete a thorough patch handover with the previous Neighbourhood Officer, allowing the new Neighbourhood Officer to prioritise and effectively address the most critical problems first. We will of course ensure continuity of service, while remaining community focused.
For more information about Neighbourhood Officers, please visit our page here. To find your Neighbourhood Officer, please click here.