How To Pay Your Rent

How To Pay Your Rent

We offer our customers a variety of ways to pay, so that you can use the method that is best for you. When you first sign your Tenancy Agreement, you’ll receive a payment card with a 19 digit PRN code on it. We use this to help identify your payments when you make them. Keep this card safe, as you will need it for some of the payment methods below.

Tenant portal

You can use our tenant portal ‘My Saffron’ to pay your rent quickly and easily. You can also view your balance and transaction history as well as update your personal details when you need to and raise an enquiry with us.

You can find the link to the portal and instructions on how to register/re-register here.

Pay Online

The easiest way to pay is using AllPay, an online payment system that we recently launched. AllPay makes payments easier, safer and more convenient for you.

You can make a secure payment by clicking here, which will transfer you to the AllPay website. Once you have clicked through you will need to:

  • Sign up for an AllPay account if you do not already have one
  • Have your 19 digit PRN code ready – this can be found on your new payment card
  • Know how much you want to pay – if you need any advice on how much you need to pay, please call our Customer Contact Team on 01508 532000 and speak to an advisor.

You can also download the Allpay app in the Apple App Store, Google Play or Windows Phone Store.

Pay by Direct Debit

Direct debit is available if you do not receive housing benefit or universal credit, which is paid direct to Saffron. If you have access to a computer, you can fill in and return the direct debit mandate found here to by email. Alternatively, you can either print off and return the mandate to us, or contact us on 01508 532000 to request a mandate be sent to you via the post.

Payment dates will be either weekly or the 15th of each month. You must continue to make payments yourself until you receive confirmation from us that your direct debit instruction has been processed. If you currently pay by standing order and you would like to change it to direct debit, it is your responsibility to cancel the standing order with your bank.

Pay by Standing Order

You can pay by standing order either monthly, weekly or fortnightly, dependent on facilities offered by your bank or building society. For more details, please contact us on 01508 532000

Pay at a Post Office or at a PayPoint:

You can make a payment at the Post Office using your payment card, together with your debit card, cash or a cheque. Any cheques should be made payable to ‘POST OFFICE LTD’. Please tell the cashier how much you wish to pay. To find your local branch click here.

To make a payment at a PayPoint outlet, please give your payment card together with your payment to the cashier and ensure you tell them how much you wish to pay. Payment can be made by cash. To find your local PayPoint outlet click here.

Pay over the Phone:

To use our automated payment line, please call the Customer Contact Team on 01508 532000, then select option one. You should have your payment card with your 19 digit PRN code ready, along with your debit or credit card, how much you need to pay, and a pen.

This service is available 24/7 and you will not need to queue. Each time you use this automated service, we will give you an authorisation code as proof of payment. Please note down this code for safe keeping. If you need advice about how much to pay, please call the Customer Contact Team and speak to an advisor.

If you would like to make a payment for anything other than your rent or lifeline services, please contact us on 01508 532000.

From 1st April 2019, we will no longer accept payments at any of Saffron’s offices in Long Stratton

PLEASE NOTE: Due to routine maintenance the Online Payment feature will not be available every Sunday from midnight to 5am. You will be unable to make a payment using this method during this time. We apologise for any inconvenience caused.

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